Robin’s Heart is located in Nashville, TN

SHIPPING POLICIES

Every product is handmade and packaged with care to ensure a safe arrival.  Shipping is USPS Priority mail with tracking numbers.  Your order will be shipped within 3 days of receipt of payment and USPS should take an additional 5-10 days. Please contact me immediately if your piece arrives damaged. I will be more than happy to issue a credit or exchange, as most pieces are one of a kind. You will need to send  photographs of the broken piece in the original packaging.  Payment must be received before items will be shipped!

 RETURNS

All sales are final. The only exception is if your order is damaged in shipment. If you are unhappy with your order, please send me a message and I’ll do my best to resolve the issue. Keep in mind that each piece of jewelry is handcrafted and gemstones sometimes have slight variations in color and texture.  These differences are part of the appeal and charm of natural stones. As most pieces are one of a kind, I will refund purchase price or issue a credit for lost or damaged orders, but my hope is that you receive a piece that brings joy for a lifetime!

PACKAGING

All jewelry purchases are packaged in a gift box with ribbon and mailed in a bubble envelope. If it is for a gift, I will be happy to include a message. Just include a note of what you’d like to say at checkout.